Refunds & Cancellations
Last updated September 27, 2026
When a reading is charged
Credits are reserved when a reading starts and charged once a completed reading is saved. Closing the page or losing your connection may interrupt generation. Check your reading history before starting again: a completed, saved reading is charged once, even if its final confirmation did not reach your browser. Failed or incomplete readings release their reservation. Recovery after a service interruption can take longer; contact support if credits remain reserved. The original expiry still applies to bonus credits. Releasing a reading reservation restores credits; it is not a cash refund.
Payment captured but credits missing
Checkout confirmation and a separate payment notification both check your purchase; a confirmed payment adds credits once. If you paid and your credits are missing, check Credits & billing and contact support with the order reference. Avoid buying again to resolve the same payment. Support will investigate the payment and record any credit correction or refund.
Refunds for unused bundles
You can request a full refund for a completely unused purchased credit bundle within 14 calendar days of purchase confirmation, including an accidental purchase or change of mind. Submit your request through Reports and support or email support@antara.digital with the order reference. A request received within that window remains timely if review happens later. Avoid using the bundle’s credits while the request is being reviewed.
Partly used bundles do not qualify for a routine change-of-mind refund. Billing errors, defective service and rights under applicable law are reviewed separately; they are not limited by this 14-day policy or automatically excluded because credits have been used.
Purchased credits do not expire, and there is no subscription to cancel. This policy does not restrict your rights under applicable law.
Duplicate charges and billing errors
Charged twice for one order, or noticed another payment error? Contact support with the order references so the payments can be investigated and any error corrected. These reports are not limited to the 14-day unused-bundle window.
Refund method and timing
An approved cash refund returns money through Razorpay to the original payment method. The associated credits are held while the refund is processed and removed when it succeeds. Your bank or payment provider determines when the money appears; a submitted refund is not confirmation that it has arrived.
How to reach us
Use Reports and support or email support@antara.digital. Include your order reference and what happened. Never include passwords, payment-card details, or one-time codes. Purchase references and recorded refund status are available in Credits & billing.